We stand behind the quality of our products and we hope that you are happy with your order. If you are not satisfied, you may return or exchange your merchandise within 30 days of purchase as long as the original purchase was made on www.spencomalaysia.com. Product must be in unused condition. Original shipping charges are not refundable. Final clearance/close-out items are not eligible for return.
We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.
• Place a new order online.
• Then follow our return instructions below to send back the original unused item for a refund.
Please note: We do not process returns or exchanges for purchases made through other retailers.
Please send the product to the address below. If possible, include a copy of the packing slip found in the box, reason for return and any additional comments. Return shipping charges are not refundable. Please allow 2-3 weeks for processing.